Removals and Storage FAQs
- How far in advance do I need to book my moving date?
To be on the safe side it’s best to book your removals date as soon as possible to avoid disappointment. When your solicitor calls you to discuss possible exchange and completion dates, it is always best to call us at this point to check our availability. An optional cancellation waiver is also available to purchase should you require the added piece of mind when booking your removal service. This waiver covers your booking for up to 48 hours before the start of your removal service, should anything happen and you need to cancel.
- Do I need to disassemble my furniture, or will our movers do it?
No, you do not need to disassemble your furniture if you do not want to, we are more than happy to carry out this task on your behalf on the day of the removals. Please make your surveyor aware of any dismantling of any furniture in advance so we can note this down for the team on the day.
- Do I need to arrange a parking permit for the removal van?
A parking permit is not necessary unless the road requires residents to have one. Please ensure that there is sufficient reserved parking for our vehicle directly outside your houses. We need space to park and operate, and therefore need 15m free for this at your collection and delivery addresses. Your local council or police may be able to assist with this.
- How long will the removals process take on the day?
This depends on the size and distance of your move. It can take anywhere between a couple of hours to a few days to complete the service. Another factor when it comes to how long a job takes is if you need to wait for the keys to be collected for your new property. Purchasing the late key waiver ahead of time will save you extra charges in this instance.
- Are my belongings insured throughout the process?
Yes, all removals work that is carried out by our company comes with a liability insurance of £25,000 as standard. Additional insurance can be purchased at time of booking.
- Is there a minimum amount of time I have to keep my belongings in storage for?
We can store your goods for however long you need, from a minimum period of one week to a number of years. Any amount of goods can be stored in our secure facilities, we have room for over 350 containers in our store.
- Can I change the length of my storage term midway through?
Of course. Our customers are not bound by any contracts in regards to how long they would like us to store their goods in our secure facility for them. You can request your goods to come out of store whenever suits you, subject to us being available to carry out the removals.
- Do I need to bring my belongings to the storage facility myself?
No, we will bring everything into store for you. The cost of this service will be set out in the quote you receive from our highly professional and skilled surveyor. However, if you would prefer to bring the items into storage yourself, you are more than welcome to do so.
- Will my items be safe in your storage facility?
We go to great measures to ensure that your possessions are safe whilst they are in storage with us; from our monitored alarm system, which is linked to a rapid response police control station, to our CCTV system which is in operation 24 hours a day, 7 days a week.
- Will my items be insured whilst in your storage facility?
Yes. All goods that are stored at our secure facility are covered by the company’s insurance in the event of a fire, theft, or accidental damage.
- Will I have access to my items during the time that they are in storage?
Yes. If you would like to view your effects, we would require 48 hours’ notice (not including Saturday & Sunday) and if you would like to have your effects returned to you, we would require at least one weeks’ notice to make the necessary arrangements for you.
- Are your storage solutions for domestic customers only?
No. We also offer piano storage, climate-controlled storage for Antiques, Wine and Fine Art, office and commercial storage, document archiving and external storage for plants and garden items.
- Do I really need a packing service?
No, you are not obligated to accept a packing service that may have been quoted, but it is important to keep in mind that packing can take longer than you think, and there is no time on the day to do packing. Packing the contents of your entire house in your spare time can also be very stressful.
- I can handle most of the packing, I just need help with a few bits. Can you help me?
We offer a range of packing services, from a full packing service – where we would pack everything, to a fragile packing service – which concentrates on your delicate and valuable items. We can also help if you just want someone to come along for a few hours to assist you with your packing. When our surveyor comes out to meet you, let him know what service level you require and we can provide you with quotation that will meet your needs.
- Will you only pack for a removals job?
We understand that each of our customers will have unique demands, and as such we tailor each quotation to meet their exact specification. In the majority of cases, the packing service and removal service form the complete package for our clients; however, we can also offer a separate packing service, with no removal service attached, if required.
- Are my items insured during the packing process?
All reputable removal companies, including all members of the British Association of Removers, will not insure goods that are packed by the owner. This is because the removal company and insurer cannot verify the condition of the item packed nor the safety of the packing. You should check that your building & contents insurance covers you if you pack your own items. Any goods that have been professionally packed by our company will be covered by our insurance.
- What do I need to have ready before you start packing?
Before we start packing, we would strongly advise that you could sort out your belongings that you would like us to pack in each room. We also always advise that you retain a box of essentials that you take directly to your new house yourself. For example, your child’s favourite toy, cups, tea & coffee, toilet paper etc.
- I’m planning on packing myself. Can you tell me where I can find good quality boxes?
All our packing materials are purpose built using only the best quality recyclable materials. They are specially designed for removals and for protecting your goods during the house move. All of our boxes are ‘double walled’ to ensure they have the strength to carry the weight of your goods and be stacked together. We have all the boxes and packing accessories that you will need, be that wrapping paper, wardrobe cartons, tape or mattress covers.
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