Privacy Policy


We understand and respect the importance of protecting your privacy and your personal information. Colin Batt Removals are committed to processing personal information in ways that comply with our legal and regulatory obligations.

Being transparent about what we do with your information is important to us. This privacy policy explains how we look after and use your personal information. This includes what you tell us about yourself, what we learn by having you as a customer, and the choices you give us regarding the marketing you want us to send you.

Our privacy policy explains how we do this and tells you about your privacy rights and how the law protects your personal information. We promise to keep your personal information safe, not sell your information to third parties, allow you to manage your personal information, give you control of your marketing choices and only pass on personal information to trusted parties with your consent.

What is the General Data Protection Regulation?

The data protection regulations states that we must have a lawful basis in order to use your personal data, which includes sharing personal information with third parties. In order to use your personal information, we must have one or more of the following reasons to do so:

  • Contract: To fulfil a contract with you or to take specific steps before entering a contract e.g. completing a survey or preparing a quotation;
  • Legitimate Interest: When it is in our legitimate interest. A legitimate interest is when we have a business or commercial reason to use your personal information. However, we must not use your personal information unfairly;
  • Consent: When you have given your clear consent for us to process your data for specific purposes; or
  • Legal Obligation: The processing of your data is necessary for us to comply with the law.

We, Colin Batt Removals, process your personal information as a Data Controller, as defined by the GDPR regulations.

What information do we collect about you?

We collect information about you when you contact us in person, via telephone, email, letter or our website. We also collect information when you voluntarily complete customer surveys, provide feedback or participate in competitions.

Your personal data may also be obtained from third parties, such as estate agents, marketing companies, comparison websites etc, where you have consented for them to pass on your personal information. Your personal data may also have been obtained from publicly accessible sources. For example, information on a property in the public domain includes whether it is ‘for sale’ or ‘sold subject to contract’.

The personal information collected will, at a minimum, include:

  • Your name
  • Your phone number(s) and/or email address(es)
  • Origin and destination addresses

We may need to collect more personal data if it is necessary for the development of a contract or the delivery of the service you have requested. For example, additional contact information may be required whilst you are in store or passport information may be needed for overseas moves.

PLEASE NOTE: If you do not agree to our use of your personal data, in accordance with this policy, we will not be able to provide any services. The processing of your personal data is essential in providing you with a survey, quotation and delivery of our removals and storage services.

How will we use the information about you?

We collect information about you to enable us to develop (e.g. conduct a survey) and deliver our removals and storage services, manage your ongoing account (e.g. for storage customers) and, if you agree, to contact you about other services or products we think may be of interest to you.

We shall only disclose your personal information to third parties in circumstances that are necessary for delivering the service agreed with you. For example, we will disclose your personal data to our overseas partners who will be carrying out the destination services of your international move. We do not share your share or sell your information for marketing purposes with any other third parties.

We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

Will we send you marketing information?

With your consent, we would like to send you information about products and services of ours which may be of interest to you (e.g. storage services or packing materials).

You have a right at any time to stop us from contacting you for marketing purposes. Please contact us if you no longer wish to be contacted for marketing purposes, our contact details are at the end of this policy.

How can you exercise your rights?

Your rights under the GDPR include the right:

  • to be informed (to have the reasons behind the collection and use of your personal information clearly explained);
    of access (to be provided, within one month of making a verbal or written request, a copy of any personal data about you that we hold – this is also known as a “subject access request”) at no charge;
  • to rectification (correction of your personal data when incorrect or out of date etc. within one month of receipt of a verbal or written request);
  • to erasure (deletion of your personal data within one month of making a verbal or written request in instances where such a request does not conflict with other legal bases for its retention);
  • to restrict processing in certain circumstances (to be carried out within one month of your making a verbal or written request);
    to object to your personal data being processed (and to get a response within one month of your verbal or written request being received).

If you wish to make a subject access request or exercise any of your rights, please contact us via any means as detailed at the end of this policy.

How long will we hold your information?

We will retain your personal information for no longer than is necessary for the maintenance of your account and while we are providing on going services to you. We will also retain your personal information to meet our legal or regulatory requirements. We will not retain your personal information for longer than seven years from the date when you cease to be a customer of ours. We may keep your personal information longer than seven years if we cannot delete it for legal, regulatory or technical reasons.

We retain your personal information after you have ceased to be a customer to respond to claims or complaints, show we have treated you fairly, maintain our business records and where we are required to do so under a contract.

How do we secure your personal information?

We employ a variety of technical, physical and organisational security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. Whilst we endeavour to keep our systems and communications protected against viruses and other harmful effects we cannot bear responsibility for all communications being virus-free.

All traffic (transferal of files/data) between our website and your browser is encrypted and delivered over HTTPS. Additionally, our website is protected by a web application level firewall. Our website’s server is also protected by a firewall and is hosted within a UK data centre.

Cookies and site visitation tracking

Cookies are small data files which are saved to your browser to collect certain information about your use of our website, they distinguish you from other users. Some of these cookies are essential so as to make the web site work properly and to enhance your experience.

There are two types of cookie, session cookies which exist during the visits to the website and are erased when you close your browser and persistent cookies which are stored until they expire, which can be within hours or years later.

Like most websites, our website uses Google Analytics to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. Google Analytics also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, however, you can reset your browser so as to refuse any cookie or to alert you to when a cookie is being sent. If you refuse cookies, this may prevent you from taking full advantage of our website.

Other websites

Our website contains links to other websites. This privacy policy only applies to our website ( so when you link to other websites you should read the privacy policies pertaining to those websites.

Changes to our privacy policy

We regularly review our privacy policy and may occasionally update the policy. Any changes will be posted on this page and, where appropriate, notified to you. We encourage you to periodically review this privacy policy to stay informed about how we are helping to protect the personally identifiable information we collect.

How to contact us

Please contact us if you have any question about our privacy policy or the information we hold about you:

Telephone: 01233 740395
Address: Colin Batt Removals, The Mill Business Park, Maidstone Road, Ashford, Kent, TN26 1AE.

We are registered with the Information Commissioners Office, reference number A8327332