Tag Archives: British Association of Removers

Why use a BAR Member for your house move?

BAR MembersChoosing a BAR Member for your removal

A good removal firm can take so much of the stress out of moving that it can be quite transformative. But how do you know you’re choosing a good company? One sign to look for is membership of the British Association of Removers professional body, to which Colin Batt Removals is proud to belong.

The association has existed for more than a century, and around 400 removals and storage firms across the UK are now members, carrying out more than 280,000 home moves between them across the country each year. One of the main roles of the association, alongside giving professional advice and lobbying governments, is to ensure members meet high standards of service and transparency – if they don’t, they get booted out.

Code of conduct

To become a BAR member, a removal company has to prove that they can meet certain criteria, covering things like premises, vehicles, staff, operations, contracts, insurance, complaints and quotations – BAR members must provide free, no-obligation, clear and fair quotes. They must adhere to the BAR code of practice and provide evidence that they are giving good service.

All members are inspected annually and are also financially vetted to make sure they are sound.

Deposit guarantee

It’s standard practice in the removal industry that you’ll be asked for at least part of the cost upfront. When you choose a BAR member, that money is protected by the association’s Advance Payment Guarantee. This means that, if the firm you choose ceases trading before you move, either another BAR member will step in and move you or you’ll get your money back. Visit the BAR Advanced Payment Guarantee Page to learn more, including the full terms and conditions.

Dispute resolution

If you have a dispute with your removal firm, the Association offers an Alternative Dispute Resolution Scheme which is independently operated by:Furniture and Home Improvement Ombudsman

The Furniture and Home Improvement Obudsman 3-4 Viewpoint Office Village, Babbage Road, Stevenage, Hertfordshire, SG1 2EQ.  Tel: 0333 241 3209. Web: fhio.org

Specialist movers

If you’re moving outside mainland Europe, you’ll want a specialist in international moves who can ensure your possessions are packed and insured appropriately, and delivered safely and promptly by sea or air. The BAR Overseas Group consists of around 50 firms who have the necessary expertise and experience. Around the same number are members of the BAR Commercial Moving Group thanks to their expertise in commercial relocations.

How do I find out if a firm belongs to the British Association of Removers?

You can check on the association’s website at www.bar.co.uk or call them on 01923 699480, or you can check on the removal company’s website. The BAR logo should be displayed alongside the CTSI (Chartered Trading Standards Institute) logo as a link. If you click on it, it will take you to a page on the association’s website confirming that the company is a member.

At family-run Kent removal firm Colin Batt Removals, we’ve been making moving house as stress-free as possible for our customers for 40 years. We’re based in Ashford, but cover the whole county, particularly Maidstone, Canterbury, Folkestone and Tonbridge, and regularly work further afield and internationally thanks to our expertise in piano removals. We offer a packing and unpacking service to make moving easier, and also have our own secure storage facility in Kent if you’re not able to move all your belongings into your new home straightaway. Call us on 01233 740395 for an informal chat or a free quote.

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    British Association of Removers Audit 2016

    We have just passed our annual British Association of Removers audit with flying colours. The audit is the yearly check of our house removals service, people and processes. The audit ensures we are delivering quality house removals to each and every customer. I am pleased to say we achieved a great result with very positive feedback. You can rest easy when you move house with Colin Batt Removals.

    BAR Logo

    The British Association of Removers (BAR) is your sign of quality and professionalism. They check everything from our warehouse and storage facilities, training schedules, complaints procedures, removals vehicles, advertising and after sales services. The BAR look into every aspect of our house removals services. They check we meet the required standard in every area before we can display the BAR logo. No stone is left unturned to ensure that each and every removal company that is awarded BAR membership is reputable, professional and offers you a safe house move.

    We are very proud of the quality service we provide and the long history we have with the British Association of Removers. It is not only the BAR that recognise our excellent services but most importantly our customers. 99% of our customers would recommend all removals services, whether that is house removals, piano removals, container storage and climate controlled storage for fine art and antiques.

    Team Effort

    A big thank you to the whole team who constantly deliver brilliant removals. Every team member goes above and beyond for every one of our customers. Without their dedication and passion we would not be the outstanding removals company that we are nor would we have such a good reputation.

    Look no further than Colin Batt Removals for a superior removal company that is recognised by professional bodies and customers alike. Colin Batt Removals have the removals skills, passion, dedication and expertise, whatever your house removal, piano move or storage need.

    Learn more about the BAR here – http://www.bar.co.uk