Tag Archives: Award

Andrew Urquhart – One of Kent’s family-owned businesses Unsung Heroes

26 September 2019 Colin Batt Removals Comment

We are extremely proud to say that Andrew Urquhart has been recognised as one of the extraordinary people that are at the heart of Kent’s family-owned Businesses. We are proud to be joining some of the County’s most exciting family businesses at Kent’s Unsung Heroes awards as we celebrate the achievements of our very own, Andrew Urquhart.

Kent’s Unsung Heroes was founded in 2018 to celebrate some of the most extraordinary employees working behind the scenes in Kent’s family-owned businesses.

The owners of family firms all over the County were given the opportunity to nominate someone who goes above and beyond the call of duty. A person who contributes to the success of the business and always gives 110% without seeking recognition.

Simon Batt, Managing Director of Colin Batt Removals nominated Andrew saying,,

“Andrew has been the General Manager of Colin Batt Removals since 2013. He has been utterly critical to the success of the family business, which has over doubled in size since he joined. Andrew is accountable for all tactical aspects of the business from every house removal and storage request to sales and compliance. In all respects Colin Batt Removals is a family business and Andrew is the beating heart of it.”

After weeks of nominations, the judges chose 12 exceptional people who they felt deserved to be recognised as Kent’s Unsung Heroes and we proud to say Andrew Urquhart was one of them. They celebrated at a very special, red carpet Awards Evening on 25th September at Squerryes Winery in Westerham.

Amalia Brightley-Gillott, Managing Director of Family Business Place who hosts the awards says

“Family-owned businesses play such a huge role in the success of Kent’s economy. Whilst the family members are often the face of the business, it’s their fabulous employees who keep the cogs turning. From the woman who has been working in the warehouse for twenty years to the guy who drives the van and the person on the front desk; it’s these dedicated individuals who deserve to be thanked and celebrated.”

Each of the 12 Unsung Heroes were joined by their family, friends and colleagues at the Awards Ceremony on 25th September. At the Ceremony they were presented with a beautiful trophy and enjoyed a wonderful evening of local food, wine and a talk from Henry Ward, 8th generation at Squerryes.

Congratulations Andrew, from everyone at Colin Batt Removals.

Company News

Domestic Mover of the Year Award 2018 – We’re Finalists

19 April 2018 Colin Batt Removals Comment

This is becoming quite a year. Not only is it our 40^th anniversary but we have reached the finals in the British Association of Removers Domestic Mover of the Year Competition 2018.

We are one of only three companies from across the country that have been selected as finalists. This is a great honour and we are proud to be flying the flag for all the Kent house removals companies.

Customer Experience

The Domestic Mover of the Year award recognises outstanding performance, commitment and rewards companies that lead by example. This year the focus was on “Customer Experience”. From a customer making the decision to move, right though to post-move follow-up and customer feedback.

This prestigious competition is open to all of the 400 UK members of the British Association of Removers (BAR). Initially the BAR graded each application and down-selected to 6 companies to create a shortlist. Customers of the shortlisted removal companies were then interviewed to select the top three with the best customer service. Amazingly we were selected as a finalist. We are so grateful to all our customers for using and recommending our house removals company.

The next stage in the competition was a site visit and audit. This was conducted by the British Association of Removers Director General and a second impartial judge. The eventual winner will be announced at the BAR Conference on 19^th May.

Moving Up

It is amazing to think that Colin Batt started out with a van from a small bungalow in Bethersden back in 1978. 40 years on we are still a family-run business, now operating from Ashford under the leadership of Simon Batt. We have grown since those early days and now operate a large fleet with our own storage facility along with a document archive and shredding business.

Wining this award would be an unbelievable result but reaching the final is an amazing achievement in itself. We are proud of what we do, proud of our Kent roots and so proud of all the customers and staff that have supported us over the years. Ultimately it is the hard work and dedication of our staff that make our house removals services excel. Thank you for all your hard work, sacrifice and good humour.

Thank you to all, best of luck to the competition and our appreciation to the British Association of Removers.

Company News

Great Customer Service hits the News

4 January 2018 Colin Batt Removals Comment

In between unwrapping presents and eating turkey did you see the article in the Kentish Express on 21 December about our recent Customer Service Award? No, well don’t worry you can read the article here and learn about our award winning removals services!

Removal firm is delighted at customer service award

Ashford’s Colin Batt Removals, whose customers have included Elton John, has won an award.

The firm, which has moved Beethoven’s piano on a European tour, picked up the customer service award for the Ashford area in the Business Awards Kent.

The firm was also shortlisted for the Small Business Award.

Managing Director Simon Batt said: “The award recognises the outstanding removals and storage services we are provide all our individual and business customers.

“On the night the judges singles us out no only for our dedication to customer service but also for how we translate that into investment in training and staff development.

“This business award mirrors what our customers are saying, our customer feedback is independently verified and more than 99% of our customers would recommend our services. This is a great honour for Colin Batt Removals and one that the whole team are rightly proud of. Customer service is at the core of all we do and relies on every single person doing an outstanding job, from the first telephone call to the delivery of the last box.”

Mayor of Ashford meets Colin Batt Removals

The Colin Batt Removals team with the Mayor of Ashford Cllr Winston Michael at the awards ceremony

The competition, supported by the Institute of Directors and Federation of Small Businesses, was open to all small and medium-sized businesses in the Ashford area.

Colin Batt Removals beat off the challenge of five other companies in the finals in the customer service category. The Company has been providing house and piano removals services for nearly 40 years.

In 2012 Simon Batt took the helm and since then the Company has tripled its workforce and moved to larger premises in Maidstone Road, Ashford.

The Company now employs 15 people and offers house removals, piano removals, storage, claimed controlled storage and document archive to businesses and individuals across Kent and the rest of the UK.

The award was presented at a dinner held in the Ashford International Hotel last month.

For more information call 01233 740395 or visit www.colinbattremovals.co.uk

If you liked that article you can read another article run by the Kentish Express on us last year – We’re in the Press – Removal Firm’s Great Reputation

Company News

Customer Service Award Winners!

14 December 2017 Colin Batt Removals Comment

Wow – We are over the moon and so proud to have won the Customer Service Award at the Ashford Business Awards 2017. It is an honour and privilege to recieve this award for providing outstanding Customer Service, not just in the Removals Industry but across all businesses in the Ashford area.

Customer Focused House Removals

Winning the Customer Service Award is a fantastic achievement and one that reflects the efforts, skills and passion of the whole team. Customer service spans the entirety of our business and is embedded into the DNA of our House Removal Company. Being recognised with this award is extremely rewarding and moving, as is the great feedback we receive from our customers on a daily basis. Over 99% of our customers would recommend our services to their family and friends. We cannot ask for greater praise than that.

Simon Batt, Managing Director, said:

“This is a great honour for Colin Batt Removals and one that the whole team are rightly proud of. Customer service is at the core of all we do. It relies on every single person doing an outstanding job, from the first telephone call to the delivery of the last box”.

House Removals Customer Service Award|Kent|Colin Batt Removals

Simon Batt receiving the Customer Service Award on behalf of the team

The Awards celebrate small and medium-sized businesses in Kent from Ashford, Folkestone, Deal, Dover, Hythe and Romney Marsh. The competition promotes business excellence in Kent and supported by the Institute of Directors, Federation of Small Businesses and Heart FM, to name a few.

The winners were announced at an Awards Dinner held at the Ashford International hotel on 30 November 2017. The evening was a great success and represented business excellence from across the County from a broad spectrum of industries. It was a pleasure to see so many fantastic companies come together, highlighting the potential and growth of local businesses in the Ashford area. Thanks to Paul Andrews from Bunker Radio who hosted the evening and the main event sponsor, Agilis Mobile. Thanks also go to the Mayor and Mayoress of Ashford, who graciously supported the event and joined us in our celebrations.

Mayor of Ashford with Colin Batt Removals for Customer Service Award

The Mayor and Mayoress with the award winning removals team!

House Moving Excellence

In October we were delighted to find out we had reached the shortlist for not one but two awards. We were finalists for the Customer Service Award and Small Business Award. The Small Business Category recognises businesses that deliver consistent growth and strong financial performance. Five great companies were short-listed in this category but in the end there can be only one winner. Noted In Style were the very deserving winners having grown from a team of one, operating out of their spare bedroom, to a company of thirteen in just five years. Well done Noted In style. However, it was humbling to know that our house removals company has been recognised as achieving excellence in customer service and as an Ashford business overall.

Thanks to all at Kent Business Awards who organised the event and congratulations to all the winners from the 6 awards categories. These were Space Between, who picked up two awards for Creative/Digital and Start-Up. Hospitality/Food and Drink went to Lost Sheep Coffee and Simply Ice Cream impressed the judges in the Innovation category. Well done to all the winners and also all the finalists, they represent the future of great business in Kent.

It is an honour to have received this reward, especially given the calibre of the established businesses that entered the competition and those selected as finalists. A big thank you to the whole removals team, customer service is a team game and this is a team reward. Colin Batt Removals is only successful because of the commitment and hard work of everyone at the Company and this award is testament to that.

Merry Christmas to all from the Award Winning Colin Batt Removals Team. Follow the link if you want to learn more about our removals services.