1 May 20
There have been several developments since our last Coronavirus update at the end of March. As such we want to update you on our plans and the changes to our house removals services.
First Colin Batt Removals will continue to adhere to Government guidance. This is supported by the advice of our trade body the BAR (British Association of Removers). The Government and BAR recommended all removals companies suspend all operational activity. This has resulted in the postponement of all but the most essential of house sales and moves.
Colin Batt Removals, just like most removals’ companies in the UK, have followed these guidelines rigorously. Protecting the health of our customers and staff and preventing the spread of COVID-19.
We realise that this has impacted our customers and would like to thank each and every one of you for your patience, understanding and support.
Following the Government’s update to extend the lockdown until 7 May, we have decided to provisionally commence house moves from the 11th May. Customers with previous bookings will be given priority for their move.
To ensure the continued safety of our staff and customers, all employees will be issued with PPE (Personal Protective Equipment) and we will maintain our practical shielding and hygiene measures. PPE will be provided in accordance with the latest guidelines issued by Public Health England.
Our decision to resume our removals service is understandably strictly conditional of any further Government updates. All bookings will be made on a provisional basis only and we will obviously keep all customers informed of all developments.
Once again thank you for your understanding, patience and custom during these unprecedented times.
27 March 2020
After the Prime Minister’s Coronavirus (COVID-19) announcement on 23 March it is with a heavy heart that we must temporarily close our doors and stop conducting house removals until at least 14 April 2020.
Our absolute priority is the safety of our staff and customers, and of course their families. The Government has stated that all house moves should be delayed until after the Coronavirus stay-at-home measures are relaxed. Sadly, we cannot conduct house moves and maintain the Coronavirus (COVID-19) social distancing measures. As such, we have taken the difficult decision to temporarily stop all house removals until 14 April 2020, at the earliest. If you see our vehicles about this is because we will be helping out the NHS if required.
All items in store with us will be maintained and kept safe. There will be no change to our storage service, security or insurance provision. Unfortunately, we will not be able to provide access to any stored items nor provide any out-of-store moves. This is for your safety and ours.
Our office staff are now working from home but are available during normal office hours. If you have any questions or an enquiry about a future house removal do not hesitate to call. We can be contacted in the normal way – 0800 328 9175 or firstname.lastname@example.org. Unfortunately we cannot conduct any site visits or deliver / collect any packing boxes during this period.
We have not taken the decision to close lightly. However, as both a responsible removal company and employer, we feel that it is our duty to temporarily close down to protect the health and wellbeing of the whole community.
These are uncertain times for us all, but by working together, and following the Government’s guidelines, we can all get through this. We will continue to monitor the situation, and we will keep you abreast of any updates as and when we can. Thank you for your support and understanding. Take care.
Colin Batt Removals Team