We’ve moved! We are extremely pleased and proud to announce that Colin Batt Removals has moved to a new site in Ashford and we now have a new and enlarged storage facility and offices. We have expanded and have more space to offer container storage, archive storage and piano storage. You can now find us at The Mill, Maidstone Road, near Hothfield, between Ashford and Maidstone.
Moving Home
We are sad to leave our old home in Challock, where we have been for over 30 years, but we are excited about the opportunities and potential at our new removals headquarters. If you are driving past our site on the A20 please pop in for a tea or coffee, we’d love to see you and show off our new home.
Removals Services
Our new site allows us to expand some of our services, whilst still offering the same high quality piano moves and house removals. These improved removals services include:
Container Storage
We use industry standard wooden containers to store approximately 250 cubic feet of furniture in each box. This is a cheap, secure and efficient way to keep your items safe and in top condition, whether you need to store your items for weeks, months or years. We provide inclusive comprehensive insurance for your items and you can access them at any time. Follow the link for more information about our Container Storage service.
Piano Storage
Pianos need careful protection and our storage facilities offer a safe and controlled environment for this very reason. Whether you need to store an upright piano, grand piano or square piano we have the facilities for you, we even offer a heated room to keep your piano in the best condition. For the gold standard of care we are able to store your grand piano on its legs, as it would be in your home. This is the best way to store your instrument and helps to maintain its pitch and tone.
To help keep your piano in prime condition throughout the storage period we can also offer a regular tuning service. Whatever your piano storage needs we the have facilities, experience and equipment to keep your piano stored for how ever long you need.
Archive Document Storage
We have a dedicated building to provide off-site archive storage for any all of your files, folders or documents. We have a flexible and scalable service where you can store anything from one box to hundreds with no fixed contract. This means you can free up valuable space in your home and office, leaving us to safely and securely store your files. We can collect or deliver items on request, in a matter of hours if required, and can securely shred the documents when you no longer need them. We offer the complete document archiving and storage service; from cataloguing to collection, delivery to destruction. Click the link to learn more about our Document Storage services.
As well as all this additional storage Colin Batt Removals continue to conduct superior house removals for our many customers. We provide a complete removals service, from packing to insurance and storage to shipping. Whatever your removals needs we stand ready to help – just give us a call in the new office or you can write to us at Colin Batt Removals, The Mill Business Park, Maidstone Road, Hothfield, Ashford, Kent, TN26 1AE. We’re ready to help you say
Happy New Year from all of us at Colin Batt Removals Firm and we hope you had a great Christmas. While you were enjoying some well earned time off you may have sat down with the Kentish Express on Christmas Eve and seen a great article on us. We’re very excited that the Kentish Express journalists wanted to write a piece on us and found our removals firm story interesting.
We’re really proud of our history and our reputation. We have worked hard to grow and nurture this from the very first day that Colin Batt started the Company back in 1978. We have grown a lot since those early days but the Removals Firm is still family owned by Simon Batt and now covers house removals, piano moves, storage and document archive. In fact, we have a new and expanded store on Maidstone Road in Ashford, Kent.
If you missed the article or didn’t get a copy of the Kentish Express here is a copy of the great editorial.
An RAF Typhoon fighter pilot turned businessman says business is booming after his removals firm completed the purchase of new premises.
Simon Batt, 39, took over Colin Batt Removals from his father just over three years ago alongside childhood friend Andrew Urquhart.
As a Royal Air Force pilot and father of one he is keeping alive the family business that his father started in Challock in 1978.
The company originally prided itself on being one of the best at moving musical instruments such as pianos and has even carried out work for the Royal Household and moved Beethoven’s piano across Europe.
But now Mr Batt says things are really moving after he took over the Move-It Storage Warehouse in Maidstone Road off the A20.
He said: “We have pretty much doubled our workforce and completed our move to the new location. So we’re really pleased with the progress, especially given the growth of the business even when the economy has been fairly stagnant.
“My father started the business, but my passion while I was growing up was always for flying. I met Andrew in the RAF Air Cadets as youngsters and we’ve been friends ever since.
“We thought it would be a good idea to work together here with him managing the business day to day while I finish my career in the RAF.
“We’re very lucky that my father built such a great company with a great reputation. He started it as a piano-moving business on his own with a van.
“It included for the Spencer family and later for Royals including Prince Charles.”
He said the business grew such a big reputation that musical performers like Duran Duran and Elton John also used the company’s services.
But the greatest honour was perhaps moving Beethoven’s famous piano from a museum in Hungary to tour Europe.
Mr Batt said: “It is insured for about £7 million, but it is 175 years old so it is really priceless.
“Moving it was a fantastic accolade for the business and we’re all really proud of it.”
His friend Andrew had left the Air Training Corps to pursue a golfing career.
He said: “I came on board to help push the company forward, so when we took over the Move-It site it presented a big opportunity and we had to grab it with both hands.”
A very warm welcome to Emily Martin, our newest recruit to the Colin Batt Removals Team. She takes over the removals Office Manager role, running the day to day operations and administration from our site in Ashford, Kent. Emily will most likely be the first person you speak to when you call the office to discuss your house or piano move. Please give her a nice friendly welcome next time you ring.
Removals Office Manager in Training!
Emily graduated University in 2011 with a degree in Business and English from Canterbury Christ Church University. Since graduating Emily has primarily worked in customer facing roles, whether this may be dealing with the general consumer or corporate clients. This education and business background means she is perfectly placed to take over as our removals office manager.
Emily has a good understanding of how to adapt and attend to each customer’s unique moving needs. She is all too aware that even the best laid plans do not always go as intended, be that a change in the completion date or delayed exchange. It is how we handle these situations, by working through these issues with you, that set us apart from the competition.
Customer Service is Key
Emily is passionate about delivering customer service and nothing but the best will do. This aligns with our company motto “Where Service is Key”. Emily is determined that the whole team do all they can to achieve the best service for each customer. Emily knows that it takes more than just moving belongings carefully from one house to another to deliver good service. It takes a positive attitude, good communication and a drive to go that extra mile to really achieve excellent and memorable service.
Emily joins a great team and will be a real asset to Colin Batt Removals as our office manager. Her unique skills, experience and great customer service will help us all deliver you a superior and stress-free removal experience, from the first phone call to the last box moved. Welcome Emily, we look forward to working with you.
Thanks to all our customers who have given us invaluable removal reviews and feedback over the last year. The word picture above gives you a feel of the great reputation we have in the removals industry. This feel these words are a reflection of the effort and attention we put into each and every house removal.
Removal Reviews
Your endorsements are the bedrock of our business and we are pleased to say that the majority of our work comes from your recommendations. Thanks to all of you who have taken the time to provide house removal feedback, we truly appreciate it. Currently 99% of our customers would recommend us, a statistic we are hugely proud of.
Independent Recommendations
All our removal reviews are independently collated and verified. Good or bad the reviews are made public and give a true reflection of our performance. You can read all our testimonials and feedback at www.referenceline.com/colinbattremovals. Every single comment and letter is included so that you can get the full picture of our house removal reputation. We want to improve and we can only do that if we listen to all customer comments and feedback.
The crew worked tirelessly and were always helpful and polite. Altogether excellent service.
Continuous Improvement
We continually strive to improve so that we can provide an unrivalled removals service. Your views help us with this and allow us to refine our house and piano removals service to help future customers move house more easily. For instance, we now provide a house cleaning service to take away that headache from your moving day.
Thanks again to everyone who has chosen Colin Batt Removals to move house and to those of you who took the time to write removal reviews – our business would not be the same without your support. We look forward to continuing to provide highly recommended house removals and to deliver on our motto ‘Where Service is Key’.
We’ve just created a new website – but you knew that as you’re already here!
We’re really excited about the new look and feel of our site. A big thank you to James Maiden at ReallyGreenWP.com for pulling it all together. The website has some great new features to help you learn about us, what we offer and improves ways to get in contact. The new website explains our services (house and office removals, piano removals and don’t forget our storage services) as well s providing top tips to make your house move go smoothly.
Some of the new features on the website include:
Review Page
We now show all the independently collated reviews and comments from all of our customers. ReferenceLine independently collect and verify all reviews and publish every single comment, good or bad. We’re pleased to say that over 99% of all of our customers would recommend our house or piano removals service. You can find this section under the ‘Home’ tab on the menu.
Video Gallery
Check out what we’ve been up to and some of the more interesting moves that we have done. For instance we hoisted a grand piano onto a cruise liner! This section is also located under the ‘Home’ tab.
Of course the website also has all the features you’ve come to know and love. You can keep up to date with the latest housing market news and moving top tips from our blog, you can request an online quote and you can learn about the British Association of Remover and the quality standards we adhere to.
We would love to hear your views on the website or more generally about our removals company, all our contact details are at the top or bottom of the page. Take a look around…
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