Author: Colin Batt Removals

About Colin Batt Removals

We have over 40 years' experience providing removals and storage services across Kent, London and the UK. We specialise in piano removals and have moved Beethoven's piano on a European tour. Our facilities in Ashford include container storage, piano storage and document archive.

We’re in the Press – Removals Firm’s Great Reputation

Happy New Year from all of us at Colin Batt Removals Firm and we hope you had a great Christmas. While you were enjoying some well earned time off you may have sat down with the Kentish Express on Christmas Eve and seen a great article on us. We’re very excited that the Kentish Express journalists wanted to write a piece on us and found our removals firm story interesting.

Removals Firm Reputation Article Kentish ExpressWe’re really proud of our history and our reputation. We have worked hard to grow and nurture this from the very first day that Colin Batt started the Company back in 1978. We have grown a lot since those early days but the Removals Firm is still family owned by Simon Batt and now covers house removals, piano moves, storage and document archive. In fact, we have a new and expanded store on Maidstone Road in Ashford, Kent.

If you missed the article or didn’t get a copy of the Kentish Express here is a copy of the great editorial.

The Removals Firm that knows Reputation is Key

By Aiden Barlow abarlow@thekmgroup.co.uk @aidanbarlowKM

An RAF Typhoon fighter pilot turned businessman says business is booming after his removals firm completed the purchase of new premises.

Simon Batt, 39, took over Colin Batt Removals from his father just over three years ago alongside childhood friend Andrew Urquhart.

As a Royal Air Force pilot and father of one he is keeping alive the family business that his father started in Challock in 1978.

The company originally prided itself on being one of the best at moving musical instruments such as pianos and has even carried out work for the Royal Household and moved Beethoven’s piano across Europe.

But now Mr Batt says things are really moving after he took over the Move-It Storage Warehouse in Maidstone Road off the A20.

He said: “We have pretty much doubled our workforce and completed our move to the new location. So we’re really pleased with the progress, especially given the growth of the business even when the economy has been fairly stagnant.

“My father started the business, but my passion while I was growing up was always for flying. I met Andrew in the RAF Air Cadets as youngsters and we’ve been friends ever since.

“We thought it would be a good idea to work together here with him managing the business day to day while I finish my career in the RAF.

“We’re very lucky that my father built such a great company with a great reputation. He started it as a piano-moving business on his own with a van.

“It included for the Spencer family and later for Royals including Prince Charles.”

He said the business grew such a big reputation that musical performers like Duran Duran and Elton John also used the company’s services.

But the greatest honour was perhaps moving Beethoven’s famous piano from a museum in Hungary to tour Europe.

Mr Batt said: “It is insured for about £7 million, but it is 175 years old so it is really priceless.

“Moving it was a fantastic accolade for the business and we’re all really proud of it.”

His friend Andrew had left the Air Training Corps to pursue a golfing career.

He said: “I came on board to help push the company forward, so when we took over the Move-It site it presented a big opportunity and we had to grab it with both hands.”

Kentish Express - Removals Article

Charity Walk for Pilgrims Hospice

Congratulations to our Removals Office Manager, Emily Martin. She has recently completed a moonlight charity walk around the city of Canterbury, Kent to raise money for the Pilgrims Hospice. Emily completed the 3km charity walk in under 40 minutes and helped raise £16,000 so far for the Pilgrims Hospice.

Charity WalkNight Charity Walk

Emily started the charity walk with over 800 people dressed in bright fluorescent colours and some even had fairy lights on. Moving from Dane John Gardens the route passed Fenwicks, took in Canterbury Cathedral, Kings School and the Marlowe Theatre, loitered at the Canterbury Tales before finishing where it all began.

Pilgrims Hospice

The Pilgrims Hospices provide end of life care across Kent at sites in Canterbury, Ashford and Thanet. This vital care is provided free of charge to some of the neediest and vulnerable in our society. Over 2300 people are referred to the Hospice every year to help them and their families deal with their life-limiting illnesses.

Charity Walk Canterbury KentIt costs £20 an hour to provide care for one person and we are elated that the moonlight walk has contributed to approximately 800 hours of nursing care. Overall the Pilgrims Hospices needs to raise in excess of £12 million a year to continue providing services across east Kent. Over 80p in every £1 raised is spent on patient care, which for the those facing incurable illness is priceless support.

Donate

You can help by donating or raising money through many ways. Pilgrims Hospices organises its own series of fundraising events throughout the year and these include sponsored cycle rides, night time themed walks, cake baking, bonded places in marathons and events for young people. These are all described on the Pilgrims Hospice website. Alternatively, you can donate any unwanted furniture, books or clothes to one of the Pilgrims’ 34 shops that are located across east Kent.

Charity Walk - Canterbury KentWith everyone’s help, the priceless services that Pilgrims Hospice deliver for the people of Kent can continue and remain free to patients. Well done to Emily for supporting this truly worthy cause and for completing the moonlight walk. We wish the Pilgrims Hospice well and thank them for supporting our local community. To learn more about supporting or donating to Pilgrims Hospice check out their website – http://www.pilgrimshospices.org.

Meet Our New Office Manager

A very warm welcome to Emily Martin, our newest recruit to the Colin Batt Removals Team. She takes over the removals Office Manager role, running the day to day operations and administration from our site in Ashford, Kent. Emily will most likely be the first person you speak to when you call the office to discuss your house or piano move. Please give her a nice friendly welcome next time you ring.

Office Manager

Removals Office Manager in Training!

Emily graduated University in 2011 with a degree in Business and English from Canterbury Christ Church University. Since graduating Emily has primarily worked in customer facing roles, whether this may be dealing with the general consumer or corporate clients. This education and business background means she is perfectly placed to take over as our removals office manager.

Emily has a good understanding of how to adapt and attend to each customer’s unique moving needs. She is all too aware that even the best laid plans do not always go as intended, be that a change in the completion date or delayed exchange. It is how we handle these situations, by working through these issues with you, that set us apart from the competition.

Customer Service is Key

Emily is passionate about delivering customer service and nothing but the best will do. This aligns with our company motto “Where Service is Key”.  Emily is determined that the whole team do all they can to achieve the best service for each customer. Emily knows that it takes more than just moving belongings carefully from one house to another to deliver good service. It takes a positive attitude, good communication and a drive to go that extra mile to really achieve excellent and memorable service.

Emily joins a great team and will be a real asset to Colin Batt Removals as our office manager. Her unique skills, experience and great customer service will help us all deliver you a superior and stress-free removal experience, from the first phone call to the last box moved.  Welcome Emily, we look forward to working with you.

Removal Reviews & Testimonials

Removal reviewsThanks to all our customers who have given us invaluable removal reviews and feedback over the last year. The word picture above gives you a feel of the great reputation we have in the removals industry. This feel these words are a reflection of the effort and attention we put into each and every house removal.

Removal Reviews

Your endorsements are the bedrock of our business and we are pleased to say that the majority of our work comes from your recommendations. Thanks to all of you who have taken the time to provide house removal feedback, we truly appreciate it. Currently 99% of our customers would recommend us, a statistic we are hugely proud of.

Removers_Removals_Review_KENT_2015Independent Recommendations

All our removal reviews are independently collated and verified. Good or bad the reviews are made public and give a true reflection of our performance. You can read all our testimonials and feedback at www.referenceline.com/colinbattremovals. Every single comment and letter is included so that you can get the full picture of our house removal reputation. We want to improve and we can only do that if we listen to all customer comments and feedback.

The crew worked tirelessly and were always helpful and polite. Altogether excellent service.

Continuous Improvement

We continually strive to improve so that we can provide an unrivalled removals service. Your views help us with this and allow us to refine our house and piano removals service to help future customers move house more easily. For instance, we now provide a house cleaning service to take away that headache from your moving day.

Thanks again to everyone who has chosen Colin Batt Removals to move house and to those of you who took the time to write removal reviews – our business would not be the same without your support. We look forward to continuing to provide highly recommended house removals and to deliver on our motto ‘Where Service is Key’.

Removal reviews

Fragile Packing Top Tips

Packing your china, glass and other fragile items for your house removal is a time consuming but vitally important task – packing the box incorrectly can lead to damages no matter how well the box is handled. To help you pack all your glass and china safely we have put together our fragile packing top tips. These are based on all our years of experience with thousands of house moves and are designed to make your removal easier and less hassle.

1. Allow plenty of time

You should allow approximately 20-30min to pack a standard size removal box with fragile items.  In a standard size house you could well have in excess of 10 boxes of fragile items to pack in addition to your non-fragile belongings. This means that you should allow at least a day to pack all of your china and glass.

Fragile Packing2. Fragile Packing Materials

Only use good quality packing materials when fragile packing. You should use double walled cardboard boxes, anything of less quality could well collapse under the weight when carried. In addition, we also recommend you use print free wrapping paper as the print can transfer to your goods. Any reputable removal company can provide you all the professional packing materials for you need to self-pack; from boxes to tape, bubble wrap to wrapping paper and flat screen TV boxes and curtain boxes. Speak to your mover and they can advise on the type and amount of packing materials you will need.

3. Plates & Bowl

First wrap your plates, and similar items such as shallow bowls etc, in paper and then place them in the box vertically on their edge. Plates are strongest in compression and can take weight on their side, any plates placed flat can get cracked from weight above. As with all removals packing, place heavier items at the bottom of the box and the lighter ones at the top.

4. Do not overfill

When packing china and glass do not fill the box completely full with your fragile goods. Fill the box between ⅔ and ¾ full and fill the remainder of the box with soft items such as cushions, blankets, clothing etc. This means the box doesn’t become too heavy, both to lift and for the items you packed in the bottom of the box. It also provides a protective layer to the box when other items are stacked on top of it.

packing service5. Very Fragile Packing

If you have some very fragile items that are particularly delicate or sentimental we would recommend you put extra wrapping around the item. First wrap the crockery in paper and then add another layer of bubble wrap or similar protective material around the item secured with tape. If the item is an odd shape be careful to insure that the item is fully supported in the box by using a blanket or similar as a base. In a similar way make sure that no heavy items are packed above the very fragile piece. You should consider using a smaller box to ensure the item is not overloaded and well protected.

6. Fill Gaps and Tape the Box

Don’t leave any gaps in the box or only half fill a box. Any gaps in the box leave room for your packed items to move about, risking damage. In addition, any internal gaps reduce the overall strength of the box. You can use wrapping paper, bubble wrap or any soft items to help fill the gaps. One the box is full make sure you tape the box shut, do not leave boxes unsecured or ‘open” as items can fall out and the box is difficult to pack on the lorry.

Fragile Packing7. Labels and Inventory

When you close the box make sure you label the box correctly, with a brief description of the contents as well as the room you want the box to be moved to in your new home. If you are going into store for any length of time we would recommend you make a full inventory of every packed item and to give the box a unique identifier (any alphanumeric descriptor e.g. A1, A2, B1 etc.). This will allow you to quickly locate any item you need to retrieve from store before you planned or when you are unpacking many months later.

8. Packing Insurance

All reputable removal companies, including all members of the British Association of Removers, will not insure goods that are packed by the owner (you may see the acronym PBO). This is because the removal company and insurer cannot verify the condition of the item packed nor the safety of the packing. You should check that your building insurance covers you if you pack your own items. Any goods that have been professionally packed by the removal company will be covered by their insurance but do check the level of cover.

We hope our fragile packing top tips have been useful. Remember you can call your removal company if you have any questions about your fragile packing or any other aspect of your house removal. They will be able to provide packing and moving advice and you can also buy professional packing materials from them. See here for the packing materials we can offer you – http://www.colinbattremovals.co.uk/packing-services/packing-materials/

If self packing isn’t for you please ask your removal company about their packing services. You can read more about our professional packing service here – http://www.colinbattremovals.co.uk/packing-services/ – or call the office to discuss your needs 01233 740395.