A very warm welcome to Emily Martin, our newest recruit to the Colin Batt Removals Team. She takes over the removals Office Manager role, running the day to day operations and administration from our site in Ashford, Kent. Emily will most likely be the first person you speak to when you call the office to discuss your house or piano move. Please give her a nice friendly welcome next time you ring.
Removals Office Manager in Training!
Emily graduated University in 2011 with a degree in Business and English from Canterbury Christ Church University. Since graduating Emily has primarily worked in customer facing roles, whether this may be dealing with the general consumer or corporate clients. This education and business background means she is perfectly placed to take over as our removals office manager.
Emily has a good understanding of how to adapt and attend to each customer’s unique moving needs. She is all too aware that even the best laid plans do not always go as intended, be that a change in the completion date or delayed exchange. It is how we handle these situations, by working through these issues with you, that set us apart from the competition.
Customer Service is Key
Emily is passionate about delivering customer service and nothing but the best will do. This aligns with our company motto “Where Service is Key”. Emily is determined that the whole team do all they can to achieve the best service for each customer. Emily knows that it takes more than just moving belongings carefully from one house to another to deliver good service. It takes a positive attitude, good communication and a drive to go that extra mile to really achieve excellent and memorable service.
Emily joins a great team and will be a real asset to Colin Batt Removals as our office manager. Her unique skills, experience and great customer service will help us all deliver you a superior and stress-free removal experience, from the first phone call to the last box moved. Welcome Emily, we look forward to working with you.