Tag Archives: Kent Excellence in Business Award for Customer Service

Celebrating 40 years of Excellence in Removals and Storage

Not only are we celebrating 40 years of high quality house removals and storage services but we have also just won the Kent Excellence in Business Award for Customer Service and we are one of 3 finalists in the national, British Association of Removers Domestic Mover of the Year Competition. We are amazed and so proud to be recognised in this way and this is on top of the Ashford Business Award for Customer Service we won in November. All in all,  we have a lot to celebrate as we turn 40 this year.

Domestic Mover of the Year Finalist

The Domestic Mover of the Year award aims to encourage and celebrate high standards, and to reward those companies that excel in customer service. The competition is open to all 430 members of the British Association of Removers, who are a professional trade body for the removals industry. Reaching the final places Colin Batt Removals as one of the top 3 domestic removals companies in the country. What a fantastic achievement for our Kent business. This achievement is a great honour and praise for the team; to be recognised as delivering high quality removals and excellent customer service by our own industry is a fantastic accomplishment.

Kent Excellence in Business Award for Customer Service

A couple of weeks later we were amazed to receive the Kent Excellence in Business Award for Customer Service. This award is open to any organisation, irrespective of size or sector, from Kent. The winner had to demonstrate commercial success whilst achieving excellence in looking after its customers. The competition is run by Kent County Council and the Kent Messenger Group with Barclays bank sponsoring and judging the customer service category. To top this list is very humbling, as we were up against some very strong competition from very large businesses across Kent. The judges singled us out for the commitment and passion we have to deliver an outstanding service to every single customer.

Kent Excellence in Business Customer Service Award Winners 2018

Simon Batt, the managing Director, said:

Our success in these rewards is down to the hard work and dedication of the whole team. Our motto is “Where Service is Key” and we are dedicated to helping the customer at every stage of their move. We want to make the process of moving house as stress free as possible. To win these awards and achieve this recognition in our 40thyear is truly amazing. Thanks to all our staff that work so hard every day to make this possible.

Family-Run Removals Company since 1978

Colin Batt Removals are family-owned and run and have been operating in Kent since 1978, providing domestic house removals, piano removals, storage and document archive services. Founded in Bethersden by Colin Batt with a single van the business has grown from humble beginnings. We now operate a fleet of vehicles, have 15 staff and our own storage facility on Maidstone Road, Ashford. At this site we can now offer furniture storage, document archive and climate-controlled storage. The Company is going from strength to strength and we are proud of the award-winning services we provide. You agree too, over 99% of our customers recommend our removals and storage services to their family and friends.

House Removals Accreditation

On top of the awards we achieved British Standard EN 12522 accreditation for Furniture Removals for private individuals. This is an independent verification of the quality of our removals processes and services. Another guarantee that your house or piano move is in safe hands.

QSS BS EN 12522 logo

So all in all we have many reasons to celebrate in our 40thyear; two customer service awards, British Standard Accreditation and National finalists in the Domestic Mover of the Year Award. These are all fantastic recognition of our quality house removals and storage services and a perfect birthday present. Thanks to all our staff and customers who make us who we are and Happy Birthday Colin Batt Removals.