Colin Batt Removals is proud to belong to the British Association of Removers (BAR). The BAR is the recognised voice of the moving and storage industry in the United Kingdom.
The British Association of Removers has been promoting best practice and assuring excellence in the Removals Industry for over a 100 years. The BAR logo is your guarantee that our staff are fully trained and accredited. It gives you peace of mind that your move is in safe and professional hands. To verify our BAR membership, click on the BAR logo at the bottom of this page. You should do this with every removal firm you assess.
The British Association of Removers inspect and investigate all members every year. They set strict criteria for staff, vehicle, premises, operational procedures and insurance arrangements. These standards are in the BAR Code of Practice which all members are signatories to.
The BAR Code of Practice includes key commitments to:
Provide staff who are courteous, competent and committed to providing a high standard of service.
Provide you with a clear description, price and schedule for the work to be carried out.
Offer insurance and other protection options.
Explain our liability for loss or damage, the time limit for making claims, and cancellation/postponement rights and charges.
Ensuring that our advertising and promotional literature is clear and not misleading.
In turn the Trading Standards Institute (TSI) monitors the British Association of Removers. This means you can rest assured that BAR Members are completely independently audited.
You have additional protection through the Alternative Dispute Resolution (ADR) Service and the BAR Advanced Payment Guarantee.
Alternative Dispute Resolution
Any customer complaints made against a BAR Member will be handled by The Property Ombudsman (TPO) Ltd. The TPO are a qualified, independent and approved Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. Click here for more info about ADR. https://bar.co.uk/home/contact-us/dispute-resolution-service/
We adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated by;
The Property Ombudsman
43-55 Milford Street
BAR Advanced Payment Guarantee
It is usual practice for a mover to request full customer payment before a move taking place. The BAR Advanced Payment Guarantee scheme protects this pre-payment. In the event that your selected BAR Member were to fail financially prior to fulfilling your removal contract, that advanced payment will be protected by the BAR. https://bar.co.uk/bar-advanced-payment-guarantee/
Colin Batt Removals are proud to be members of the BAR. We would recommend you only ever choose a member of the BAR for your house move. Remember to click the logo in the footer below to verify our membership.