We are very proud to announce that we have passed our initial audit for the British Standard for House Removals. We are now certified by Quality Standards Services as meeting the British Standard for delivering BS EN12522. This Standard covers all furniture removal activities conducted for private individuals. The certificate shows that we are operating to the highest standards in the Removals Industry.
Quality – First time
What is really impressive is that we not passed the audit first time, but we passed with zero non-conformities. This means there were no major or minor discrepancies with any of our policies or procedures. This is down to all the hard work the team did in preparing for the audit and the high standards we set ourselves, every day and on every house removal.
The audit examines every aspect of our removals service. It ensures we have the right processes, people and procedures in place to execute every phase of a removal. From initial enquiry, through the quotation to the move itself and beyond to our complaints procedures (not that we receive many of those). The QSS logo is your indication of a quality removals firm delivering a quality removals service.
We are extremely proud to achieve this certificate but it is not the only sign of our outstanding removals services. You may know we are a member of the British Association of Removers, who also conduct an annual inspection of our business. Just check out the badge at the bottom of the page or read more about the BAR here.
In addition, last November we were honoured to receive the Customer Service Award from Business Awards Kent. The award was open to all small and medium-sized businesses from the Ashford area from all industries. We are proud to say we won, after beating some stiff competition.
Don’t just trust the experts. Our customers also provide great feedback of our performance. You can read these independently verified and collated reviews at Checkatrade.
Externally verified, certified, audited, reviewed and recommended, by any independent measure you can be assured of a quality house move when you choose Colin Batt Removals.