Kent Movers Reviews
When you choose Colin Batt Removals we can assure you of a quality house move, but don’t take our word for it.
Over 99% of our customers recommend our services, as independently collated and verified by ReferenceLine. You can read our customer testimonials there and also on Checkatrade. Please check out our scores and great feedback.
Quality assured Kent house removals
As a reputable house removals company we have gained the British Standard for Household Furniture Removals, BS EN 12522. This is an independent measure of the quality and standards of our end-to-end house moving processes. We get independently audited every year to ensure we meet and maintain their exacting standards.
Award-Winning Kent Movers
It is with great honour that we can say we are an award winning company and continue to excel in national and Kent based business competitions.
In 2018 we were selected as one of three finalists in the Domestic Mover of the Year completion. This is a national completion open to the hundreds of removals companies that are members of the British Association of Removers. To be recognised as leading the removals industry is a great honour and accolade for our dedicated and hard working team. When you choose Colin Batt Removals as your house removals company you are choosing the best.
We were also recognised as delivering outstanding customer service outside of the removals industry. In 2017 we won the Ashford Business Awards category for customer service. Additionally, this year we won the Kent Excellence in Business Award for customer service. To be seen as delivering the best customer experience and service, not just in the removals industry, but across all businesses in the Kent area is amazing. These results are testament to the focus and priority we place on delivering outstanding removals. This is at the heart of our culture and encapsulated in our motto is ‘Where Service is Key’.
British Association of Removers
In addition to our quality standards and awards, we are also proud members of the British Association of Removers (BAR). The BAR is the leading trade association for the removals industry. Founded in 1900 the BAR has been promoting professional excellence and standards in the house removals industry for over a century. The BAR uphold a Code of Practice that is approved by the Chartered Trading Standards Institute. Our annual inspection ensures we maintain the highest levels of consumer service and abide by the Association’s standards.
As a member of the British Association of Removers each of our house moves is protected with the Advanced Payment Guarantee. The BAR protects any deposit or pre-payments for all private residential removal and storage contracts. For additional peace of mind the British Association of Removers also provide a dispute resolution scheme.
Highly Trained Movers
Moving your entire house and home is no easy job. It takes skill, passion, and teamwork. This is why we have, arguably, the most rigorous and broad training regimes of any removal company. Each member of staff completes an in-depth induction programme in addition to a DBS check, but their training does not stop there. Our staff continue to develop through our on-going monthly training scheme. This means our staff learn the latest developments in the house moving industry, enhance their moving skills and bond as a removals team.