Category Archives: Company News

Domestic Mover of the Year Award 2018 – We’re Finalists

This is becoming quite a year. Not only is it our 40th anniversary but we have  reached the finals in the British Association of Removers Domestic Mover of the Year Competition 2018.

We are one of only three companies from across the country that have been selected as finalists. This is a great honour and we are proud to be flying the flag for all the Kent house removals companies.

Domestic Mover Of The Year Finalist 2018 LogoCustomer Experience

The Domestic Mover of the Year award recognises outstanding performance, commitment and rewards companies that lead by example. This year the focus was on “Customer Experience”. From a customer making the decision to move, right though to post-move follow-up and customer feedback.

This prestigious competition is open to all of the 400 UK members of the British Association of Removers (BAR). Initially the BAR graded each application and down-selected to 6 companies to create a shortlist. Customers of the shortlisted removal companies were then interviewed to select the top three with the best customer service. Amazingly we were selected as a finalist. We are so grateful to all our customers for using and recommending our house removals services.

The next stage in the competition was a site visit and audit. This was conducted by the British Association of Removers Director General and a second impartial judge. The eventual winner will be announced at the BAR Conference on 19th May.

Moving Up

It is amazing to think that Colin Batt started out with a van from a small bungalow in Bethersden back in 1978. 40 years on we are still a family-run business, now operating from Ashford under the leadership of Simon Batt. We have grown since those early days and now operate a large fleet with our own storage facility along with a document archive and shredding business.

Colin Batt Removals Store and Lorry|FavershamWining this award  would be an unbelievable result but reaching the final is an amazing achievement in itself. We are proud of what we do, proud of our Kent roots and so proud of all the customers and staff that have supported us over the years. Ultimately it is the hard work and dedication of our staff that make our removals services excel. Thank you for all your hard work, sacrifice and good humour.

Thank you to all, best of luck to the competition and our appreciation to the British Association of Removers.

Great Customer Service hits the News

In between unwrapping presents and eating turkey did you see the article in the Kentish Express on 21 December about our recent Customer Service Award? No, well don’t worry you can read the article here and learn about our award winning removals services!

Award winning house removals servicesRemoval firm is delighted at customer service award

Ashford’s Colin Batt Removals, whose customers have included Elton John, has won an award.

The firm, which has moved Beethoven’s piano on a European tour, picked up the customer service award for the Ashford area in the Business Awards Kent.

The firm was also shortlisted for the Small Business Award.

Managing Director Simon Batt said: “The award recognises the outstanding removals and storage services we are provide all our individual and business customers.

“On the night the judges singles us out no only for our dedication to customer service but also for how we translate that into investment in training and staff development.

“This business award mirrors what our customers are saying, our customer feedback is independently verified and more than 99% of our customers would recommend our services. This is a great honour for Colin Batt Removals and one that the whole team are rightly proud of. Customer service is at the core of all we do and relies on every single person doing an outstanding job, from the first telephone call to the delivery of the last box.”

Mayor of Ashford meets Colin Batt Removals

The Colin Batt Removals team with the Mayor of Ashford Cllr Winston Michael at the awards ceremony

The competition, supported by the Institute of Directors and Federation of Small Businesses, was open to all small and medium-sized businesses in the Ashford area.

Colin Batt Removals beat off the challenge of five other companies in the finals in the customer service category. The Company has been providing house and piano removals services for nearly 40 years.

In 2012 Simon Batt took the helm and since then the Company has tripled its workforce and moved to larger premises in Maidstone Road, Ashford.

The Company now employs 15 people and offers house removals, piano removals, storage, claimed controlled storage and document archive to businesses and individuals across Kent and the rest of the UK.

The award was presented at a dinner held in the Ashford International Hotel last month.

For more information call 01233 740395 or visit www.colinbattremovals.co.uk

Customer Service Business Award Certificate

If you liked that article you can read another article run by the Kentish Express on us last year – We’re in the Press – Removal Firm’s Great Reputation

Customer Service Award Winners!

Wow – We are over the moon and so proud to have won the Customer Service Award at the Ashford Business Awards 2017. It is an honour and privilege to recieve this award for providing outstanding Customer Service, not just in the Removals Industry but across all businesses in the Ashford area.

Customer Service Award - Ashford Business Awards 2017

Customer Focused House Removals

Winning the Customer Service Award is a fantastic achievement and one that reflects the efforts, skills and passion of the whole team. Customer service spans the entirety of our business and is embedded into the DNA of our House Removal Company. Being recognised with this award is extremely rewarding and moving, as is the great feedback we receive from our customers on a daily basis. Over 99% of our customers would recommend our services to their family and friends. We cannot ask for greater praise than that.
 
Simon Batt, Managing Director, said:
“This is a great honour for Colin Batt Removals and one that the whole team are rightly proud of. Customer service is at the core of all we do. It relies on every single person doing an outstanding job, from the first telephone call to the delivery of the last box”.
House Removals Customer Service Award|Kent|Colin Batt Removals

Simon Batt receiving the Customer Service Award on behalf of the team

The Awards celebrate small and medium-sized businesses in Kent from Ashford, Folkestone, Deal, Dover, Hythe and Romney Marsh. The competition promotes business excellence in Kent and supported by the Institute of Directors, Federation of Small Businesses and Heart FM, to name a few.
 
The winners were announced at an Awards Dinner held at the Ashford International hotel on 30 November 2017. The evening was a great success and represented business excellence from across the County from a broad spectrum of industries. It was a pleasure to see so many fantastic companies come together, highlighting the potential and growth of local businesses in the Ashford area. Thanks to Paul Andrews from Bunker Radio who hosted the evening and the main event sponsor, Agilis Mobile. Thanks also go to the Mayor and Mayoress of Ashford, who graciously supported the event and joined us in our celebrations.
Mayor of Ashford with Colin Batt Removals for Customer Service Award

The Mayor and Mayoress with the award winning  removals team!

House Moving Excellence

In October we were delighted to find out we had reached the shortlist for not one but two awards. We were finalists for the Customer Service Award and Small Business Award. The Small Business Category recognises businesses that deliver consistent growth and strong financial performance. Five great companies were short-listed in this category but in the end there can be only one winner. Noted In Style were the very deserving winners having grown from a team of one, operating out of their spare bedroom, to a company of thirteen in just five years. Well done Noted In style. However, it was humbling to know that our house removals company has been recognised as achieving excellence in customer service and as an Ashford business overall. 
 
Thanks to all at Kent Business Awards who organised the event and congratulations to all the winners from the 6 awards categories. These were Space Between, who picked up two awards for Creative/Digital and Start-Up. Hospitality/Food and Drink went to Lost Sheep Coffee and Simply Ice Cream impressed the judges in the Innovation category. Well done to all the winners and also all the finalists, they represent the future of great business in Kent.
 
It is an honour to have received this reward, especially given the calibre of the established businesses that entered the competition and those selected as finalists. A big thank you to the whole removals team, customer service is a team game and this is a team reward. Colin Batt Removals is only successful because of the commitment and hard work of everyone at the Company and this award is testament to that.
 
Merry Christmas to all from the Award Winning Colin Batt Removals Team. Follow the link if you want to learn more about our removals services.

Great news – We’ve Partnered with Checkatrade

Great news, we are joining forces with Checkatrade and this partnership provides more recognition of our high quality house removals services and our commitment to customer satisfaction. We are pleased to say we flew through the accreditation process and are now:

Checkatrade Vetting

As a Checkatrade partner we have passed a series of rigorous background checks. These include an onsite visit and interview, criminal background checks, insurance verification and confirmation of our professional associations. These are all designed to ensure we are a professional and reputable company. Before endorsing us, they also checked our performance with some of our previous customers and checked the quality of our work, including reliability, tidiness, courtesy and workmanship.

Therefore the Checkatrade badge is more evidence of the quality of our removals and storage services. We are also members of the British Association of Removers and are ‘Approved’ by Kent County Council Trading Standards. Hence, these associations give you peace of mind that your house or piano move and storage is in safe hands.


Checkatrade information for Colin Batt Removals Ltd

Customer Reviews

Consumer reviews provide another benefit. Checkatrade independently organise customer feedback and any customer can leave a review. Every review is verified and published, the good and the bad. This means you get a true picture of the quality and professionalism of our Company. You can see the summary of all our reviews in the sidebar to the right.

 

Raising Standards

Checkatrade are committed to protecting consumers, supporting legitimate business and solving the UK’s rogue trade problem. Therefore, by working with them we hope we can continue to increase the standards in the removals industry.

We are proud to be members of Checkatrade. We hope it assures you of our high quality removals and storage services, as well as our commitment to customer satisfaction. Click here to see our profile or to leave a review.

Stuart Dadd – Our New Sales and Move Estimator

A warm welcome to Stuart Dadd who has joined our successful removals Company and is taking on the role of Sales and Move Estimator. Stuart is a great addition to our removals family and is bringing a wealth of business and sales experience.

Move Estimator and Surveyor

Free Removals Estimate and Quotes

Stuart is the Sales and Move Estimator and will therefore conduct our free, no-obligation quotes and surveys. He will visit your home, complete a full survey and answer all of your questions. Stuart will carry out a full internal and external review of your home so that we know exactly what you want moved and any specific needs you may have. He will also gather all the details for the move such as volume of furniture, vehicle access and packing requirements. As a result Stuart will be able to put together a personalised quote so you get exactly the move you want.

Stuart has lots of experience in customer service, having previously worked for such prestigious companies as Land Rover and Everest. He is perfectly suited to join our team and to deliver on our motto, Where Service is Key. He understands that everything we do is focused on delivering superior removals services to our customers. Hence, as the Move Estimator and Surveyor, Stuart is the foundation for all that we do.

Quality Removals and Storage

Stuart joins the Company at an exciting time. Our new store is growing with options for container storage, piano storage, climate-controlled storage and archive storage. We offer fantastic storage solutions for individuals and businesses, whatever your needs.

House Removals Sales and Move EstimatorWhen not thinking about house removals Stuart enjoys snooker, playing in the Medway league, martial arts, going to the gym and has a keen interest in photography. You will see some of his photographs on our website.

With Stuart’s help we look to extend our superior removals services and build on our great reputation. Over 99% of our customers recommend our services and we hope to grow that over the coming months and years. Colin Batt Removals provide high quality house removals, call Stuart today for a free, no-obligation quote for your house move.