Category Archives: Company News

Andrew Urquhart – One of Kent’s family-owned businesses Unsung Heroes

We are extremely proud to say that Andrew Urquhart has been recognised as one of the extraordinary people that are at the heart of Kent’s family-owned Businesses. We are proud to be joining some of the County’s most exciting family businesses at Kent’s Unsung Heroes awards as we celebrate the achievements of our very own, Andrew Urquhart.

Removals Operations ManagerKent’s Unsung Heroes was founded in 2018 to celebrate some of the most extraordinary employees working behind the scenes in Kent’s family-owned businesses.

The owners of family firms all over the County were given the opportunity to nominate someone who goes above and beyond the call of duty. A person who contributes to the success of the business and always gives 110% without seeking recognition.

Simon Batt, Managing Director of Colin Batt Removals nominated Andrew saying,,

Andrew has been the General Manager of Colin Batt Removals since 2013. He has been utterly critical to the success of the family business, which has over doubled in size since he joined. Andrew is accountable for all tactical aspects of the business from every house removal and storage request to sales and compliance. In all respects Colin Batt Removals is a family business and Andrew is the beating heart of it.

After weeks of nominations, the judges chose 12 exceptional people who they felt deserved to be recognised as Kent’s Unsung Heroes and we proud to say Andrew Urquhart was one of them. They celebrated at a very special, red carpet Awards Evening on 25th September at Squerryes Winery in Westerham.

Amalia Brightley-Gillott, Managing Director of Family Business Place who hosts the awards says

“Family-owned businesses play such a huge role in the success of Kent’s economy. Whilst the family members are often the face of the business, it’s their fabulous employees who keep the cogs turning. From the woman who has been working in the warehouse for twenty years to the guy who drives the van and the person on the front desk; it’s these dedicated individuals who deserve to be thanked and celebrated.”

Each of the 12 Unsung Heroes were joined by their family, friends and colleagues at the Awards Ceremony on 25th September. At the Ceremony they were presented with a beautiful trophy and enjoyed a wonderful evening of local food, wine and a talk from Henry Ward, 8th generation at Squerryes.

Congratulations Andrew, from everyone at Colin Batt Removals.

Unsung Hero Award Certificate - Andrew Urquhart Colin BatT Removals

Colin Batt Removals wins family business award

ashford business award winner

Local Kent removal company, Colin Batt Removals, wins the family business award

Here at Colin Batt Removals, we’re celebrating after winning another award for our Kent removal services.

We were delighted to pick up the award for ‘best family run business’ in the latest Ashford Business Awards, held at the Ashford International Hotel. Run by Kings Hill event planners, Best Business Events, the awards cover the Ashford, Shepway and Dover districts and are judged by a panel of businesspeople from across Kent.

It’s not the first time we have been recognised at this event – our work and dedication to customer service was recognised back in 2017 when we received an award. This year, we were also shortlisted in both the customer service and small business categories.

We’re proud to be adding this latest accolade to our growing number of awards. Only last year, we received a Kent Excellence in Business award for customer service, and were one of three companies shortlisted for the British Association of Removers’ Domestic Mover of the Year award, which is open to all 430 members of the professional body.

Our owner and managing director Simon Batt said, “We’re really pleased and honoured to have won this award.

“We are proud of the service we offer and of being a family run business founded on the values of honesty, integrity, trustworthiness and care. These were the values with which my dad Colin started the business in 1978 and we have worked hard to uphold them ever since.

“Our success is down to the tireless work and dedication of the whole team, and their commitment to prioritising our customers, making moving house as stress-free as possible for them – which is why more than 99 per cent of our customers recommend us to their family and friends.”

Here at Colin Batt Removals we offer home and commercial removals and a packing and unpacking service, not just across Kent but often much further afield. We also have a strong reputation as one of the area’s leading piano removals specialists and were once employed to transport and look after Beethoven’s piano during an entire European tour, while Elton John, the Royal Collection Trust, the BBC and the Royal Festival Hall have all also been customers.

“We’ve moved pianos up spiral stairs in cathedrals, through windows using cranes and scaffolding, and to an island on a speedboat,” Mr Batt recalls. The firm has moved customers from the UK to Germany, Spain, Italy, the USA, Malaysia and Australia. It also offers storage at its secure premises in Maidstone Road, Ashford, including document archives and climate controlled storage for objects like art, antiques and musical instruments which need particular care.

Colin Batt Removals is fully insured and meets the British Standard EN 12522 for house removal services, which requires an independent audit every year. Our membership of the British Association of Removers also requires an annual inspection and a commitment to abide by the association’s code of conduct.

With Colin Batt Removals, you know your belongings are in safe, capable and careful hands. Call us on 01233 740395 to find out more about our award winning removals service and get a free quote.

Get a Free Estimate

Please complete the following form and we’ll get in touch to discuss your move as soon as we can.

Your First Name (required)

Your Surname (required)

Your Email (required)

Your phone number (required)

Collection Address

House no./name (required)

Street (required)

County (required)

Postcode (required)

Delivery Address (if known)

House no./name

Street

County

Postcode

Size of property - No. of Bedrooms (required)

Additional Information - Parking, flights of stairs, unique items, packing requirements etc.


×

We’re Recruiting – Removals Porter Wanted

We’re recruiting for an enthusiastic removals porter to join our award-winning team. You must be physically fit, enjoy manual labour and be hard working. Additionally, you need to be a strong team player and have good communication skills. You will be entering customer’s homes and handling their possessions, therefore you must be professional, courteous and well presented at all times.

As an expanding family business, based in Ashford, Kent, we are looking for the right individual to join our house removals company. We are passionate about delivering the very best removals with outstanding customer service and are looking for a porter who wants to be part of a top performing team.

You will be required to assist in packing, loading and moving customer’s furniture and belongings. As piano removals specialists you will also be handling these delicate instruments. A full induction and ongoing training programme will be provided for all aspects of the job.

Removals Porter Details

The job will entail:

  • Vehicle Preparation.
  • Packing.
  • Loading and unloading customer goods.
  • Piano Moving.
  • General deliveries.
  • Paperwork in support of the above activities.

This is a full time position with flexible start and finish times to meet customer demand, most days are from around 7.30am to 4.30pm. We mainly provide removals across Kent, such as Maidstone, Canterbury and Ashford, and London with some wider UK and European work. As such, the job demands some nights away from home and you will need a valid passport.  A full and clean driving licence is desirable and previous knowledge of the removals industry would be advantageous.

We offer a competitive salary, which is dependent upon your experience and skills. To apply send your CV and covering letter to info@colinbattremovals.co.uk. Any questions or queries can be sent to the same address.

This is a fantastic opportunity for a keen individual to join our growing company, learn more about us here.  Come and join our award-winning team and enjoy working with the one of the best in the industry.

 

Domestic Mover of the Year Award 2018 – We’re Finalists

This is becoming quite a year. Not only is it our 40th anniversary but we have  reached the finals in the British Association of Removers Domestic Mover of the Year Competition 2018.

We are one of only three companies from across the country that have been selected as finalists. This is a great honour and we are proud to be flying the flag for all the Kent house removals companies.

Domestic Mover Of The Year Finalist 2018 LogoCustomer Experience

The Domestic Mover of the Year award recognises outstanding performance, commitment and rewards companies that lead by example. This year the focus was on “Customer Experience”. From a customer making the decision to move, right though to post-move follow-up and customer feedback.

This prestigious competition is open to all of the 400 UK members of the British Association of Removers (BAR). Initially the BAR graded each application and down-selected to 6 companies to create a shortlist. Customers of the shortlisted removal companies were then interviewed to select the top three with the best customer service. Amazingly we were selected as a finalist. We are so grateful to all our customers for using and recommending our house removals company.

The next stage in the competition was a site visit and audit. This was conducted by the British Association of Removers Director General and a second impartial judge. The eventual winner will be announced at the BAR Conference on 19th May.

Moving Up

It is amazing to think that Colin Batt started out with a van from a small bungalow in Bethersden back in 1978. 40 years on we are still a family-run business, now operating from Ashford under the leadership of Simon Batt. We have grown since those early days and now operate a large fleet with our own storage facility along with a document archive and shredding business.

Colin Batt Removals Store and Lorry|FavershamWining this award  would be an unbelievable result but reaching the final is an amazing achievement in itself. We are proud of what we do, proud of our Kent roots and so proud of all the customers and staff that have supported us over the years. Ultimately it is the hard work and dedication of our staff that make our house removals services excel. Thank you for all your hard work, sacrifice and good humour.

Thank you to all, best of luck to the competition and our appreciation to the British Association of Removers.

Great Customer Service hits the News

In between unwrapping presents and eating turkey did you see the article in the Kentish Express on 21 December about our recent Customer Service Award? No, well don’t worry you can read the article here and learn about our award winning removals services!

Award winning house removals servicesRemoval firm is delighted at customer service award

Ashford’s Colin Batt Removals, whose customers have included Elton John, has won an award.

The firm, which has moved Beethoven’s piano on a European tour, picked up the customer service award for the Ashford area in the Business Awards Kent.

The firm was also shortlisted for the Small Business Award.

Managing Director Simon Batt said: “The award recognises the outstanding removals and storage services we are provide all our individual and business customers.

“On the night the judges singles us out no only for our dedication to customer service but also for how we translate that into investment in training and staff development.

“This business award mirrors what our customers are saying, our customer feedback is independently verified and more than 99% of our customers would recommend our services. This is a great honour for Colin Batt Removals and one that the whole team are rightly proud of. Customer service is at the core of all we do and relies on every single person doing an outstanding job, from the first telephone call to the delivery of the last box.”

Mayor of Ashford meets Colin Batt Removals

The Colin Batt Removals team with the Mayor of Ashford Cllr Winston Michael at the awards ceremony

The competition, supported by the Institute of Directors and Federation of Small Businesses, was open to all small and medium-sized businesses in the Ashford area.

Colin Batt Removals beat off the challenge of five other companies in the finals in the customer service category. The Company has been providing house and piano removals services for nearly 40 years.

In 2012 Simon Batt took the helm and since then the Company has tripled its workforce and moved to larger premises in Maidstone Road, Ashford.

The Company now employs 15 people and offers house removals, piano removals, storage, claimed controlled storage and document archive to businesses and individuals across Kent and the rest of the UK.

The award was presented at a dinner held in the Ashford International Hotel last month.

For more information call 01233 740395 or visit www.colinbattremovals.co.uk

Customer Service Business Award Certificate

If you liked that article you can read another article run by the Kentish Express on us last year – We’re in the Press – Removal Firm’s Great Reputation