Why BAR?
Colin Batt Removals is proud to belong to the British Association of Removers (BAR), the recognised voice of the professional moving and storage industry in the United Kingdom for more than 100 years.
BAR inspects and investigates all potential members and sets criteria for premises, vehicles, staff, operational procedures and insurance arrangements. BAR also carries out regular inspections of all its members to ensure they are maintaining high standards.
BAR uses this inspection programme and its code of practice to set increasingly high standards that are designed to give every customer the most efficient and trouble free move possible.
About the BAR Code of Practice
The BAR Code of Practice is the only code in the industry that is approved and monitored by the Office of Fair Trading under its Consumer Codes Approval Scheme.
The code dictates the standard of service provided, the quality of the materials used, the standards of vehicles and warehouses, staff training requirements and what will happen if something goes wrong. It also requires BAR removals companies to be courteous and helpful at all times.
As a BAR member, Colin Batt Removals promises to act fairly and reasonably with customers and uphold all the standards contained in the code of practice.
That code includes key commitments to:- Make sure that our advertising and promotional literature is clear and not misleading
- Provide you with a clear description, price and timetable for the work carried out
- Offer insurance or other protection options
- Explain clearly our liability for loss or damage, the time limit for making claims, and cancellation/postponement rights and charges
- Provide staff who are courteous, competent and committed to providing a high standard of service
- Deal quickly and sympathetically with things that go wrong
- Publicise this code, have copies freely available and make sure our staff are trained to put it into practice.
The Office of Fair Trading monitors the performance of all BAR members to make sure that they are operating within the BAR Code of Practice and that the Code is working properly in the customers’ interests. You can help by completing the customer satisfaction survey the driver will give you or by completing it on line (HERE).
